I’ve started grabbing screen-shots of the challenge-response CAPTCHAs I see as I browse the Web. I’m only saving real English words, not the randomised alphanumeric strings. Mostly it’s stuff from the reCAPTCHA Project, which I’m a big fan of. Here’s what I have to date: (if you can’t see anything below, blame WordPress and Vodpod: set is here on Flickr)


Why am I doing this? Not entirely sure – I have some vague notion of using the lexicon to create poetry, but I write worse poems than a Vogon so that probably won’t fly. Maybe I’ll create a contest, award a prize to the most beautiful piece created using or inspired by the collection. Either way, it’s a hobby :)

Thanks to Gavin Wray for the tip on using Vodpod to generate the slideshow above, it’s ridiculous that WordPress choose not to let you embed Flickr sets directly – shame on you guys!

I’m not a major fan of Facebook. There, I said it.  I particularly hate stupid groups, and stupid apps. But from time to time, I find myself needing to fan a page or install an app that someone has asked me to take a look at. I usually just grin and bear it; adding the app, testing its features (or lack thereof), and then uninstall and get the hell out of Dodge. I thought it might be a good idea to create a dummy Facebook account for just these purposes, so that I wouldn’t need to go through the above each time, and the process of creating a new account led to some interesting finds about the Facebook sign-up process which I thought I’d share:

  • You can’t use the same email address to register multiple accounts. Fairly obvious I guess, but you never know unless you give it a try :)
  • Facebook doesn’t allow the email address you register with to contain the plus symbol (+), even though it’s a valid character for the local-part of an email address (Dominic Sayers tells you why here, plus he provides a nifty RFC-compliant validator). Why is that important? If, like me, you find yourself registering multiple accounts with a website like Facebook or Twitter, it’s impractical to have to create new email addresses for each account. If you have a Gmail account, you can take advantage of the way they handle the plus symbol to create the appearance of multiple email addresses based on the one account. This is because Gmail essentially sees the addresses myname@gmail.com and myname+randomtext@gmail.com as one and the same, effectively ignoring everything after the plus symbol (actually, they go one step further and auto-label any incoming email with the text after the plus, which is nice). The upshot of this is that you can use the one Gmail account to register for multiple accounts on a site, such as Twitter. I use my primary address, followed by the plus, then add a string describing the account. No matter how many of these ‘fake’ addresses you use, Gmail will keep sending the emails to the ‘primary’ inbox. This is massively useful, but, as I mentioned, Facebook don’t allow it. What gives Facebook?
  • They also have some really odd rules about the first names and surnames they consider acceptable. For example, you can only have a maximum of two capital letters in your surname. Which sucks if your surname is McCarthy-Smith or O’Connell-Jones. If LinkedIn allows these names, why not Facebook as well? Why these arbitrary rules? Are Facebook setting themselves up as some kind of surname authority? Feels like lazy coding to me.  On a side note, you also can’t register if your firstname happens to be ‘facebook’ or ‘microsoft’. ‘ebay’ is allowed, alongside a certain c-word coined by an outrageous Corkonian.

So there you go – three things you may possibly already have known about Facebook, but which I didn’t up until this point :)

P.S. I still haven’t actually got around to registering that dummy account… #mefail

…or not.

As part of my new role I’ve been gathering together a list of all the various Social Media projects that EI is involved with, and identifying a key contact for each. Part of the portfolio includes our Company Profile on LinkedIn – the Profiles are auto-generated from a feed LinkedIn gets from BusinessWeek, and there is also an option to edit a limited set of the information. The Company Profile is a vital piece of marketing real-estate: for some companies (particularly start-ups) it might be the first interaction they have with a potential business partner or buyer, so it’s important that it accurately reflects a company’s image.

According to the LinkedIn Customer Service Center, anyone with a valid company email address (how is this decided?) and a current role at the company has access to update the Company Profile. I was surprised by this, and presuming that there must be some mechanism to lock down access to editing the Profile, dropped LinkedIn customer support an email asking them. I mailed them on a Friday, and with no response by the following Tuesday, gave them a little kick (and a sly dig). They replied late Tuesday evening, and pretty much told me what I had already read at the LinkedIn Customer Service Center. I wrote back expressing my disappointment, and queried whether they intended to even introduce some some of alerting system, an email alert or RSS feed that would let you know when the information had changed. I was thanked for my suggestion, and they further recommended that I subscribe to the LinkedIn Corporate Blog so that I would know if they ever implemented my ideas.

It’s not a huge issue (there’s a list as long as you’re arm of other gripes people have with the LinkedIn UX over here), but it’s a reasonable enough request for someone to be able to have some measure of control over information pertaining to their company: failing that, getting the heads-up that someone may have changed the information.  LinkedIn don’t appear to have a great reputation for listening to customer feedback, and they certainly weren’t jumping out of the blocks to respond to my query either. They’re obviously the dominant player in the sphere of professional social networking at the moment, but there are plenty of new start-ups (here’s two based in Ireland: Weedle and LoopThing) looking to take a piece of the pie if they don’t keep their existing customers happy. Adding new apps and an API is all well and good, but if you stop listening to your customers, they’ll stop talking to you.

And we’re back. New decade, new blog.

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